How Can the Facebook ChatBot Revolutionize Customer Service?

What is a Facebook Chatbot? A chatbot is an artificial intelligent program which will automatically chat with you and your clients on your behalf, with the programmed responses to commonly asked questions. The chat can be as simple as guiding them to your online product page for more information. Or it can include detailed responses which are based on what the client has previously told you and which you can then respond to. If you are new to using Facebook Chat Bots, here is how they work.

Facebook Messenger Bot uses information provided by your users to analyze conversations in your group or network. Based on this information, the Chat Bot will select and post the most relevant responses to a person, query or group. This makes your live chat interactions with customers and prospects much more effective because the bot is well-trained to understand each individual setting.

There are many Facebook chat bots available to help you promote your products or services. The easiest way to use these are to utilize a Facebook Chatbot builder. These tools provide you with everything you need to start, manage and build your own bot. From the selection of Facebook applications to the bot customization, it is all included in the software bundle. In fact, there is even a desktop widget for you to use right from your desktop computer.

One of the keys to the success of a Facebook chatbot is the ability to customize it for the type of community you participate in. For instance, the bot may not work very well on a sales-based group. It will likely make your clients hang up or send mixed messages if you tell it to reply to a specific inquiry with a sales related term. As a member of a social network group, members are far more likely to use a chat bot that has conversational capabilities built-in.

Since most of us have our own Facebook page, it is very easy to set one up as a bot. A social media management company can take care of the technical side, while you focus on developing your profile and fan page to promote the brand. Facebook chat bots work best when you are actively involved in discussions with customers and prospects. This means you should spend a lot of time building a relationship with your customers through comments or postings on your pages and engaging them. When customers feel they can reach out to you or understand what is happening with your company, it tends to make them more willing to buy in to whatever it is you are offering.

One of the key components to getting sales through Facebook chattel is developing a good welcome message. This is one of the first conversations that happen between two users when they first establish their friendship. If you want to ensure your customers are going to be receptive to Facebook chattel, the welcome message needs to be highly relevant to the topic at hand. It should grab the attention of the user immediately and encourage him or her to further engage the conversation. This is where it pays off to have a highly engaging personality or a real person to represent your business. Your virtual representative should be able to seamlessly transition between representing your business and actually interacting with the person.

Bot users can also use the Chatfuel application for online customer support. If a customer has an issue with one of your products or services, he or she can simply use the Bot for live help sessions. The same goes for troubleshooting situations, which can really benefit your company's bottom line. If you are using a Chatbot for customer support, you can offer your customer support representative personalized recommendations for products and services as well as post a question or inquiry in a support forum that is linked directly to your website.

Facebook Chat Bots can help streamline your customer service departments, which can ultimately lead to higher profits. Since Chat Bots can be programmed to record conversations, you can instantly capture these conversations for later use. This means that you can leverage all conversations for your own marketing purposes, which can ultimately improve sales. Chat Bots for customer service can do many more things than replace your human representatives, so you should definitely give them a try!